QuickBooks is a powerful accounting software used by millions of small and medium-sized businesses. However, like any software, it’s not immune to errors. Encountering errors in QuickBooks can be frustrating, but with the right guidance, most issues can be resolved quickly. This article outlines 10 common QuickBooks errors and provides step-by-step instructions on how to fix them.
QuickBooks Errors 3371: Could Not Initialise License Properties
Description
Error 3371 occurs when QuickBooks fails to load the licence data. This can happen due to missing or damaged files.
Solution
- Close QuickBooks.
- Download the QuickBooks Tool Hub from the Intuit website.
- Install and open the Tool Hub.
- Select Installation Issues.
- Choose 3371 Error Fix and let the tool run.
- Restart your computer and reopen QuickBooks.
2. QuickBooks Errors 6000: Unable to Open Company File
Description
Error 6000 series often relates to issues with company files. It may occur due to network issues, damaged company files, or firewall restrictions.
Solution
- Download and run the QuickBooks File Doctor tool.
- Check folder permissions where the company file is stored.
- Configure firewall settings to allow QuickBooks files to run.
- Ensure that the company file is not being accessed in multi-user mode by more users than your licence permits.
3. QuickBooks Errors H202: Network Issue
Description
Error H202 occurs when QuickBooks cannot communicate with the server hosting the company file. This is common in multi-user environments.
Solution
- Open the QuickBooks Tool Hub.
- Go to the Network Issues section.
- Run the QuickBooks Database Server Manager.
- Scan the folder where the company file is stored.
- Restart the QuickBooksDBXX service (where XX represents your version).
- Check hosting settings on each workstation: Go to File > Utilities and make sure Host Multi-User Access is selected only on the server.
QuickBooks Error 15243: Update Error
Description
Error 15243 occurs when the QuickBooks Update Service (FCS) is damaged or not working properly.
Solution
- Close QuickBooks.
- Press Ctrl+Shift+Esc to open the Task Manager.
- Go to the Services tab.
- Locate and restart the Intuit QuickBooks FCS service.
- Open QuickBooks and attempt to update again.
QuickBooks Errors 6123: Connection to Server Lost
Description
Error 6123 can occur when restoring a backup or opening a company file over a network.
Solution
- Restart your computer and the server hosting the company file.
- Rename the .ND and .TLG files associated with your company file:
- Open the folder containing your company file.
- Find files with the same name as your company file but with .ND and .TLG extensions.
- Rename them by adding “.old” at the end (e.g., company file.qbw.ND.old).
- Open the company file again.
QuickBooks Error 6190 and 816: File Mismatch
Description
Errors 6190 and 816 occur when there is a mismatch between the transaction log file (.TLG) and the company file (.QBW).
Solution
- Rename the .ND and .TLG files.
- Follow the same steps as Error 6123.
- Use QuickBooks File Doctor to repair your company file.
QuickBooks Errors 1904: Installation Error
Description
Error 1904 indicates that a file is not registered during the installation process. It often happens due to issues with system updates or security software.
Solution
- Download and run the QuickBooks Install Diagnostic Tool from the Tool Hub.
- Update your Windows to ensure all necessary components are installed.
- Temporarily disable antivirus software and reattempt the installation.
QuickBooks Errors 12007: Update Failure
Description
Error 12007 is often caused by misconfigured system files or internet connection settings.
Solution:
- Check your internet connection and ensure it’s stable.
- Update your Internet Explorer to the latest version.
- Go to Internet Options > Advanced and make sure SSL 2.0 and SSL 3.0 are checked.
- Reset your QuickBooks update settings:
- Go to Help > Update QuickBooks Desktop.
- Select Update Now, then Reset Update.
- Click Get Updates.
QuickBooks Error H505: Multi-User Mode Issue
Description
Error H505 occurs when the hosting configuration is incorrect in a multi-user environment.
Solution
- Open QuickBooks on the server.
- Go to File > Utilities.
- Ensure Host Multi-User Access is selected.
- Run the QuickBooks Database Server Manager from the Tool Hub.
- Add your company file to the scan list and scan the folder.
QuickBooks Errors 6147: Backup or Restore Error
Description
Error 6147 occurs when trying to restore a backup from an external drive or network.
Solution
1. Move the backup file to your local drive.
2. Ensure the file path is not too long (less than 210 characters).
3. Restore the backup from the local drive.
Conclusion
QuickBooks is a valuable tool for managing your business finances, but encountering errors can disrupt your workflow. By understanding these common errors and their solutions, you can quickly troubleshoot and resolve issues, minimising downtime and keeping your operations running smoothly.
FAQs
1: What should I do if QuickBooks errors persist after following the solutions?
If errors persist, contact QuickBooks support for assistance. They can provide more detailed troubleshooting and help resolve complex issues.
2: How can I prevent QuickBooks errors in the future?
Regularly update QuickBooks and your operating system, use reliable antivirus software, and perform frequent backups of your company files.
3: Can I use QuickBooks Tool Hub for all errors?
QuickBooks Tool Hub is a comprehensive tool that can help resolve many common errors, but it may not fix all issues. It’s always a good starting point for troubleshooting.
4: Is it safe to rename QuickBooks files like .ND and .TLG?
Yes, renaming these files is safe and can help resolve issues without affecting your data. QuickBooks will recreate these files when you reopen your company file.
5: How often should I back up my QuickBooks data?
It’s recommended to back up your QuickBooks data daily or after any significant transactions. This ensures that you have the latest data in case of an error or data loss.